Making a complaint
Our club is committed to providing a safe, stimulating, consistent and accessible service to children and their parents/carers. We always aim to provide high quality services for everyone, but accept that sometimes things do not always go to plan. In such circumstances, we want to know so that we can put them right and learn from our mistakes.
The procedure to make a complaint is detailed in the document below.
Briefly,
- Speak to the a member of staff who will take necessary action to record and deal with the complaint or concern.
- If you are not satisfied, please formally write to the setting manager who will investigate, record, take necessary action and formally report back.
- If necessary, the registered person (Alison Payne) will intervene at this stage.
Complaining to Ofsted
Any parent/carer can, at any time, submit a complaint to Ofsted about any aspect of registered childcare provision. Ofsted will consider and investigate all complaints received.
Links to Ofsted reports and web site are on the right.