About Us

Why choose Harlequin?

Harlequin is not just a babysitting service. Yes, we provide care for children to enable their parents and carers to go out to work, that is important for working parents, but we also pride ourselves on providing individual care for each child.

We will purchase resources to support a child’s specific needs, such as difficulties with reading, a special talent for art or an interest in cooking, as well as helping to nurture children who find mixed age groups challenging. Likewise, if a child is too tired to join in, we have a quiet area where they can go and relax.

Our aim is to make Harlequin a place where children genuinely want to be. We believe we can only fulfil the care needs of parents by first fulfilling the individual needs of their child. Whilst in Harlequin, parents will be confident that their child is safe, well cared for and, above all, happy. This enables parents to fully focus on their work or other commitments.

Each child at Harlequin has a ‘key person’, a nominated member of staff who will have added responsibility for your child. They will be responsible for meeting the needs of their key children and communicating regularly with parents.

Harlequin are on the Ofsted early years register, as well as the voluntary register. The early years register ensures that practitioners adhere to strict criteria when caring for children under 5. This adds real benefit in terms of a child’s social, physical development and wellbeing, so we carry this ethos on through all age groups attending our settings from 2-12 years old.

Unique and Flexible

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Club hours are 7.15 am to 6.30 pm. Flexible, adhoc and short-notice bookings are accepted.

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Activities provided for the children at Harlequin are age appropriate, unique and challenging, for example, rock climbing, canoeing, theatre trips, bowling and horse riding.

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Harlequin are open 52 weeks of the year - every weekday except bank holidays. This includes holiday club for school inset/teacher training days.

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Harlequin offer flexible cover for shift workers like nurses and policeman, and are happy to accommodate children at short notice.

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The club settings are close to local schools, minimising travel time and disruption for children.

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Harlequin request just four weeks advance payment. Other clubs insist parents have to book and pay for a whole term in advance.

How our breakfast and after school clubs differ from the rest

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At Harlequin, we develop each child's skills by encouraging them to prepare breakfast themselves and support good hygiene practice in food preparation.

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At Harlequin, we do not offer electronic games or TV and video to watch, except as a rare treat. We know many of our competitors approve, but we regard this as lazy childcare.

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Children don’t have to wait at school for a round robin pick up for after school club as they are taken from school straight to the club. Harlequin are at the child’s school at least 5 minutes before the end of the school day.

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Where feasible, the collection and drop off process is just the same as the school process for parents, Harlequin children do not need to be treated differently.

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Regular staff collect from school so children and school staff know them well and Harlequin staff know the children they collect well.

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We provide activities tailored to the interests of the children and support their development needs.

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All Harlequin staff have paediatric first aid training and do regular refresher training. All the staff have level food hygiene certificate.

Harlequin Pre-school

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If not in the forest, our pre-schoolers enjoy a deceptively large building with three separate playrooms, one of which is a hall type area for riding bikes, playing ball games etc. The building was renovated specifically for childcare use and has air conditioning throughout to control environment temperature but also to filter the air to a high specification. The garden lawn is all weather grass, allowing the children to play outside all year round.

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Our pre-school is open during term time. Pre-school children can attend the holiday clubs too.

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Parents eligible for free-for-two or government funded free education hours can use hours with us.

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Pre-school includes Forest School sessions 3 times a week in our private woods with our two fully qualified level 3 forest school leaders and qualified outdoor educator.

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Our staff to child ratios are higher than average and our team are well trained, with many having specialist qualifications to support childcare and pre-school education.

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Harlequin allow just 16 children per session.

Safety

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Strict policies ensure children are collected by regular staff who they and the school know.

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Our forest locations are secure and not accessible to the general public.

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All children who attend Harlequin are registered and we have the contact and emergency details for children easily accessible by relevant staff.

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Harlequin have enormously invested in safety. The clubs are equipped with modern controlled door entry and all children are signed in and signed out when collected by a parent or named carer.

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A modern, high spec CCTV system monitors inside the club as well as our outside areas.

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Harlequin children are transported in a modern minibus with factory fitted adjustable seat belts designed for children (used mainly at Coxheath setting plus Holiday Club). Each vehicle has specialist insurance.

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All staff go through a rigorous recruitment process before being employed by Harlequin. We are trained in and practice “safer recruitment”. All staff have a clear, enhanced DBS and have12 hour paediatric first aid, safeguarding and food hygiene training.

Harlequin are passionate about good childcare.

We continually strive to provide the best possible quality childcare in a modern, happy, safe, fun and supportive environment for all children and their families.

Harlequin staff are fun, professional, mature and receive frequent training and CPD (continuous professional development). Staff are motivated, innovative and receive lots of management support including appraisals, or performance reviews. Our practice is research based which helps to ensure that the care we give is second to none – just as Ofsted say it is!

Meet the team

Tunbridge Wells

Alison - Managing Director

Alison - Managing Director

Playworkers

Sam
Rebecks
Lawrence
Sara Jess
Angela
Raygan
Emily M
 

Coxheath

Emma - Lead Playworker

Emma - Lead Playworker

Playworkers

Rob
Lawrence
Emily

Forest School

Rob – Forest School Leader

Rob – Forest School Leader

Forest Team

Rebecks
Lawrence
Jess
Raygan

Pre-School

Sam - Pre-School Manager

Sam - Pre-School Manager

Pre-School Team

Rebecks
Lawrence
Sara
Jess
Angela
Raygan

What Our Parents Say

Thank you Harlequin team, for taking care of our twins this past 3 days. They have enjoyed every moment and very much look forward to joining you again in April.

Thanks for also being so considerate of mine and Tony's concerns.

Have a great rest of week snd hopefully we will see you soon.

Deborah 👍🏻

I had thought that my daughter would get bored at the same holiday club but this has not been the case (3rd year she has attended during holidays and half terms).  She absolutely loves it.  And as a parent I'm confident she is safe and happy.  The staff are kind but strict in perfect balance.  Everything Harlequin do (trips, snacks, activities) are well thought out and planned and you can tell they are very experienced at what they do.

Caroline

I just wanted to say a thank you for 6 lovely years. You and your team have shown us all such kindness and my son has loved being at Harlequin. He’s had loads of fun and learnt lots of new skills. He’s also made some good friends. I’m really sad to be leaving.

Diane

Message for the Ofsted inspector: I just wanted to send an email to let you know how wonderful Harlequins is and how highly it is valued by parents. My children are warmly welcomed every morning and have breakfast. Even when we are running a little late they are always provided whatever they would like to eat. I am always confident the children will be well cared for and occupied with fun and interesting tasks and activities throughout the day. I think it says a lot about the club that my children can spend over 8 hours there and still want more time to play and finish projects when I arrive to collect them.

The activities are always well thought out and age appropriate for the children and take their interests into account. I am so happy they get to engage daily in tasks that develop fine motor and gross motor skills as well as the social learning that comes with engaging in play and turn taking. I think without the club I would not believe it possible for my son to happily spend that much time away from a screen (TV or tablet). The children are all aware of the need to be kind to each other and to obey the rules of the club. They have wonderful space in which to play both inside and out. The staff work hard to engage them in play and manage any differences that the children may have throughout the day. I get good feedback from staff about my children when I get to the club. Lauren and Charlie are happy to tell me what they get up to on their days at the club. My daughter had a toileting accident last week and I was so impressed how the staff tried to ensure she kept her dignity and she did not feel at all embarrassed in front of other children.

Harlequins also provided with an evening snack which I feel really shows the clubs understanding of children and how a packed lunch will not always suffice until dinner in the evening. It means I never collect hungry and grumpy children.

The Harlequins outings are also so well planned and managed. A list and reminders are sent to parents of exactly what they need to pack and provide to ensure the trip goes smoothly. This is so useful as it can be really difficult to ensure everyone has everything they need. The children’s safety is paramount on these days and it is reassuring as a parent to know this.

I am sure Ofsted will see what all the parents do on her visit …That Harlequins is the best! I always highly recommend it to anyone looking for childcare.

Susan

Just home from work and my son is full of beans about another great day of forest school, his first question was if he could go again next week. 🙂 he's had a fab time. Thank you for the effort you are going to, it's such a positive thing in his week to be round other kids.

Rosie

Can I take this opportunity to say how very pleased I have been with the care given by Harlequin. It is truly a home from home – and the staff are all so kind, I have always known my daughter is in the best hands. The only problem is that she never wants to leave! Thank you for taking the stress out of after school care.

Amelia

For anyone requiring childcare come September I would thoroughly recommend Harlequins at Coxheath as such superior care is given to each and every child. The staff are excellent at their jobs, but they are not just jobs to them, they really care about the children and look to help and development each and every quality the child has. They help with school work, and education through play providing my son with the values to become a well rounded boy. There have been several instances when he was younger when he didn't want to come home as he was having so much fun! I hate the fact that I can't be with my son all the time but needs must and I just wouldn't have his going anywhere. Superior childcare, for a reasonable price and also advice and guidance on hand whenever you need it 24/7 which I've made use of several times. Thank you so much to Alison, Rob and their team I'm eternally grateful for the services and support you offer. 

Catherine

Amazing childcare, great support. Teaches my child lots of new things. Great value for money. My son loves attending. Forest School is great too.

Hayley

We are very proud of the way our son handled the change of school and child care over the past 2 terms and how he conducts himself. We always knew his character but his previous school and child care stifled his progress. We have been highly impressed with the care and growth he has been allowed during his hours with you and in particular Emma's professionalism and nurturing attitude allowing him the opportunity to express himself, develop responsibility and consistently keeping us up to date with how he is doing.

Anthony

Employment Opportunities

We are looking for enthusiastic, passionate and talented individuals to join our teams to provide the next generation with the real-life skills that they need for life, without them even noticing.

We are often looking for new, experienced, trainee, short term or long term staff to join our happy and friendly team.

Our roles are based at our settings in Maidstone and Tunbridge Wells. We also like to develop our staff through training both internally and through external formal courses. For the right candidate, we will assist with training costs for relevant qualifications. If you would like to apply, please contact us via enquiries@hosc.co.uk

Current roles

We are a “safer recruitment” practitioner, please download the attached document for more details.

Area Manager

Harlequin presently provides pre-school, forest pre-school, breakfast, after school, forest school and holiday clubs for children aged 2-12 at five locations in Maidstone and Tunbridge Wells. This is a new opportunity to join the senior leadership team of one of Kent’s leading and best respected out of school club, pre-school and Forest School providers. We are looking for an Area Manager to take responsibility for all activities at our Maidstone and Staplehurst settings providing breakfast, after-school and holiday clubs, Forest School in Maidstone, and our pre-school.

You will have a relevant qualification and experience in childcare management and at least two years’ leadership experience in a similar environment, and preferably knowledge and experience across early years and out of school settings.

As well as maintaining our high standards of childcare, as area manager, you will be responsible for all aspects of leading and managing the teams across our sites, supporting the setting managers and managing the play work teams. You will be a designated safeguarding lead with associated responsibilities. Your contribution will be critical to maintaining outstanding grading from Ofsted and setting improvement.

You will be required to work in Maidstone as well as attend regular senior management meetings and occasional duties in Tunbridge Wells. You will report directly to the managing director. Ideally you will live a short distance from Maidstone with your own transport.

Harlequin is a small friendly company, where the work and interaction with children and parents is rewarding and stimulating. You’ll work 37 flexible hours per week in return for a very attractive salary reflecting the importance, influence and contribution that you will make. We will provide fantastic personal and professional development opportunities.

Harlequin is committed to placing the best interests of children’s welfare, care and development at the centre of all staffing matters.

The Area Manager is to be responsible to Club’s Managing Director and has line management responsibilities for the three setting managers and staff in Maidstone.

Job activities

To ensure that all the setting managers are maintaining the requirements in their job role to an outstanding level.

To manage the day-to-day organization and running of the out of school club. This includes:

1. Ensuring the provision of safe, creative, appropriate play opportunities, preparation of activities, organisation of programme and clearing up of resources and activities.

2. Ensuring activities are planned to reflect observations of children, and evaluated daily to assess effectiveness of planning.

3. Meeting the physical, social and emotional needs of children at the setting.

4. Maintaining all paper and computer records.

5. Ensuring club policies and procedures are up to date and robust.

6. Managing customer contacts, including taking and receipting of payments.

7. Carrying out frequent and documented Risk Assessments.

8. Ensuring Harlequin maintains a positive profile in the local community.

9. Prepare marketing and advertising materials such as newsletters for parents, and school presentations.

And so on as you would expect for a role of this senior nature.

Please complete the application form by hand as thoroughly and accurately as you can. All previous employment history should be included, ideally with further information to link that experience to the role you are applying for. Then return it to the address on the form, if posted it will require a large stamp. You can also scan and email back to enquiries@hosc.co.uk if you like.

Harlequin Area Manager job description

Forest School Leader

Harlequin presently provides pre-school, forest pre-school, breakfast, after school, forest school and holiday clubs for children aged 2-11 at five locations in Maidstone and Tunbridge Wells. This is an opportunity to join the one of Kent’s leading and best respected childcare providers. We are looking for enthusiastic individuals with a level III Forest School Leader qualification (or already working toward qualification) and experience to join our team at one or more of our settings to help us develop and to extend our existing operations. The role will also help us to expand our provision of Forest School Education as a service for local schools using each of our own, two local woodland spaces.

This post offers a great opportunity for career development and progression. Training and DBS is paid for by employer. This is a fun, sociable, stimulating and rewarding environment to work in.

To be successful:

You will have Level 3 Forest School qualification (or working towards it).

Experience working with 2 to 11 year old children

You will have exceptional interpersonal skills and be a key advocate for the business, dealing directly with customers by phone, email and face to face.

Tasks to include

· Adherence to the full forest school ethos for our forest preschool

· Preparation of activities and observations for the children

· Ensuring the woodland environment is safe and sustained

· Delivery of outstanding EYFS practice in an exclusively woodland setting.

You will report directly to the setting manager or managing director.

Hours vary during term time and holidays but will average 25-30 per week across the year. Hours can be negotiated with up to 35 per week available. Salary (based on 35 hours week) depends on qualifications, experience and contribution made to Harlequin business.

Please complete the application form by hand as thoroughly and accurately as you can. All previous employment history should be included, ideally with further information to link that experience to the role you are applying for. Then return it to the address on the form, if posted it will require a large stamp. You can also scan and email back to enquiries@hosc.co.uk if you like.

Harlequin Forest School Practitioner job description

Setting Manager

Harlequin presently provides pre-school, forest pre-school, breakfast, after school, forest school and holiday clubs for children aged 2-11 at five locations in Maidstone and Tunbridge Wells. This is an opportunity to join the leadership team of one of Kent’s leading and best respected out of school club providers. We are looking for a manager for one of our settings that offer breakfast, after-school and holiday clubs in Maidstone.

You will have a relevant qualification in childcare management and at least twelve months experience in a similar environment, preferably as a setting manager or team leader.

As well as maintaining our high standards of childcare as day-to-day manager, you will be responsible for all aspects of leading and managing the team, structuring child activities, dealing with parents, Ofsted and schools liaison, and local marketing. You will be required to work in Maidstone as well as attend regular senior management meetings and occasional duties in Tunbridge Wells. You will report directly to the Area Manager. Ideally you will live a short distance from Maidstone with your own transport.

Harlequin is a small friendly company, where the work and interaction with children and parents is rewarding and stimulating. You’ll work 37 flexible hours per week in return for a very attractive salary and fantastic personal and professional development opportunities.

Harlequin is committed to placing the best interests of children’s welfare, care and development at the centre of all staffing matters.

The Manager is to be responsible to Club’s Managing Director and Area Manager.

Job activities

To manage the day-to-day organization and running of the out of school club. This includes:

1. Ensuring the provision of safe, creative, appropriate play opportunities, preparation of activities, organisation of programme and clearing up of resources and activities. The planning and delivery of stimulating and age appropriate and inclusive structured activities for use within agreed themes and for use when necessary (such as rainy day activities).

2. Ensuring activities are planned to reflect observations of children, and evaluated daily to assess effectiveness of planning.

3. Meeting the physical, social and emotional needs of children at the setting through appropriate direction, observation and awareness.

4. Maintaining all paper and computer records to ensure they are accessible, legal, current and factual and compliant with the requirements of the GDPR, Ofsted and company policies.

5. Ensuring club policies and procedures are up to date and robust.

6. Managing customer contacts, including taking and receipting of payments.

7. Carrying out frequent and documented Risk Assessments.

8. General office duties such as producing information sheets, laminating, photo copying, answering the telephone, taking messages and bookings, ordering and receiving equipment and resources as needed or directed.

9. Collection of children from school and dropping them off at school as required.

10. Encouraging parental involvement and support.

11. Shopping as necessary.

12. Being a positive and professional role model to staff, children and parents.

13. Supervision of the preparation and clearing of refreshments and mealtimes.

14. Administering first aid as appropriate.

15. Ensuring close liaison with parents, schools and other professionals.

16. Attending meetings as appropriate.

17. Carrying out all responsibilities and activities within equality and diversity principles and legislation.

18. General housekeeping duties if needed e.g.washing up, hoovering and cleaning. This includes ensuring the setting is clean, tidy and set up for the next session.

19. Promoting and advertising the club in a positive manner in the community.

20. Continually and actively seek to achieve and maintain child occupancy at least 90% within the setting.

To manage the day-to-day staffing and leadership of the out of school club team. This includes:

21. Managing and leading the team of play workers. Including providing, training, advice as necessary and mentorship when agreed with the Area Manager or Managing Director.

22. Motivating all staff to be professional and appropriate at all times.

23. Ensuring that all staff have the necessary training and have access to further appropriate training.

24. Ensuring, as far as is reasonable, staff are not at risk of mental or physical harm through dangerous situations, equipment and attitudes.

25. Maintaining staff discipline.

26. To carry out regular staff appraisals and supervisions meetings.

27. Ensuring rotas are available to staff, giving them plenty of notice of their duties.

28. Ensuring self and staff understand and adhere to the handbook rules at all times.

29. Ensuring self, staff and visitors understand and adhere to the company polies at all times.

Please complete the application form by hand as thoroughly and accurately as you can. All previous employment history should be included, ideally with further information to link that experience to the role you are applying for. Then return it to the address on the form, if posted it will require a large stamp. You can also scan and email back to enquiries@hosc.co.uk if you like.

Harlequin Setting Manager job description

Pre-school Practitioner

Harlequin pre-school settings were inspected in August 2019 and March 2020 by Ofsted and awarded the coveted “Outstanding in All Areas” judgement at both settings. This is the pinnacle of recognition of the standards, ethos and care provided by our team at Harlequin. If you are dedicated to provide excellence in your career in childcare, we can offer you the right environment to develop and thrive.

Harlequin presently provides pre-school, forest pre-school, breakfast, after school, forest school and holiday clubs for children aged 2-11 at six locations in Maidstone and Tunbridge Wells. This is a career opportunity to join our professional childcare team. We are looking for enthusiastic individuals with experience or new to pre-school childcare to work at our provision in Tunbridge Wells.

This post offers a great opportunity for career development if desired. Training and DBS is paid for by employer. This is a fun, sociable, stimulating and rewarding environment to work in.

To be successful you will have a desire to deliver first-rate childcare and good interpersonal skills. Previous experience or qualifications are not required. This role will include hours with the children both in the forest and at our indoor setting.

Tasks to include:

· Daily interaction with children to provide a range of stimulating activities to support all areas of learning and development.

· Care provision for the children, through setting routine, changing nappies, supporting toilet use and preparation of food.

· To assist with the planning and implementation of the EYFS curriculum by providing safe, creative and appropriate educational opportunities for all children.

· To set up, initiate and supervise activities, including preparation, organisation and equipment monitoring.

· To act as a key worker to a small group of children, including liaising with parents/carers and being responsible for individual children’s records associated with their learning and development.

Our pre-school offers care from 7:30am to 6:30pm during term time. Hours can be negotiated to suit an individual from part time to full time up to 35 per week. Hours can be negotiated with up to 35 per week available. Salary (based on 35 hours week) depends on qualifications, experience and contribution made to Harlequin business.

Please complete the application form by hand as thoroughly and accurately as you can. All previous employment history should be included, ideally with further information to link that experience to the role you are applying for. Then return it to the address on the form, if posted it will require a large stamp. You can also scan and email back to enquiries@hosc.co.uk if you like.

Harlequin Pre-school Practitioner job description

Qualified Playworkers – Out of school club

Harlequin presently provides pre-school, forest pre-school, breakfast, after school, forest school and holiday clubs for children aged 2-11 at five locations in Maidstone and Tunbridge Wells. This is an opportunity to join the one of Kent’s leading and best respected childcare providers. We are looking for enthusiastic individuals with relevant childcare qualifications and experience to join our team at one or more of our settings to help us develop a new setting and to extend our existing operations.

This post offers a great opportunity for career development and progression. Training and DBS is paid for by employer. This is a fun, sociable, stimulating and rewarding environment to work in.

To be successful:

You will have a NVQL2 Playwork (or equivalent or better).

You will have exceptional interpersonal skills and be a key advocate for the business, dealing directly with customers by phone, email and face to face.

Tasks to include:

· Helping to ensure the provision of safe, creative, appropriate play opportunities, preparation of activities, organisation of programme and clearing up of toys and activities

· Assisting with management of customer contacts, including taking and receipting of payments

· Assisting with the day-to-day organisation of the out of school club. This includes meeting the needs of the children, supervision of other staff, liaison with parents, and administration of first aid.

You will report directly to the setting manager.

Hours vary during term time and holidays but will average 25-30 per week across the year. Hours can be negotiated with up to 35 per week available. Salary (based on 35 hours week) depends on qualifications, experience and contribution made to Harlequin business.

Please complete the application form by hand as thoroughly and accurately as you can. All previous employment history should be included, ideally with further information to link that experience to the role you are applying for. Then return it to the address on the form, if posted it will require a large stamp. You can also scan and email back to enquiries@hosc.co.uk if you like.

Harlequin Playworker job description

Playworkers – Out of school club

Harlequin settings were inspected in August 2019 and March 2020 by Ofsted and awarded the coveted “Outstanding in All Areas” judgement at both settings. This is the pinnacle of recognition of the standards, ethos and care provided by our team at Harlequin. If you are dedicated to provide excellence in your career in childcare, we can offer you the right environment to develop and thrive.

Harlequin presently provides pre-school, forest pre-school, breakfast, after school, forest school and holiday clubs for children aged 2-11 at five locations in Maidstone and Tunbridge Wells. This is a career opportunity to join our professional childcare team. We are looking for enthusiastic individuals either with experience or new to childcare to work at one or more of our settings and help us develop a new setting and to extend our existing operations.

This post offers a great opportunity for career development if desired. Training and DBS is paid for by employer. This is a fun, sociable, stimulating and rewarding environment to work in.

To be successful you will have a desire to deliver first-rate childcare and have good interpersonal skills. Previous experience or qualifications are not required.

Tasks to include:

· Helping to ensure the provision of safe play opportunities, preparation of activities, organising a programme of activities and games

· Preparation and clearing of refreshments

· Meeting the needs of the children

· Administration of first aid (after training).

You will report directly to the setting manager.

Hours vary during term time and holidays but will average 25-30 per week across the year. Hours can be negotiated with up to 35 per week available. Salary (based on 35 hours week) depends on qualifications, experience and contribution made to Harlequin business.

Please complete the application form by hand as thoroughly and accurately as you can. All previous employment history should be included, ideally with further information to link that experience to the role you are applying for. Then return it to the address on the form, if posted it will require a large stamp. You can also scan and email back to enquiries@hosc.co.uk if you like

Harlequin Playworker job description

Cleaner

Harlequin presently provides pre-school, forest pre-school, breakfast, after school, forest school and holiday clubs for children aged 2-11 at six locations in Maidstone and Tunbridge Wells. We are looking for diligent individuals to assist with cleaning tasks at our premises.

To be successful you will need to demonstrate you can work unsupervised and are trustworthy. Commercial cleaning experience not essential but would be helpful. References from current or recent employer will be required. A DBS will be carried out even though the role does not specifically include working with children.

Tasks to include:

Daily cleaning, including food preparation areas, communal spaces, toilets and offices. ie vacuuming, sweeping, moping, dusting, washing toys and equipment, cleaning ovens and hobs, cleaning walls and windows and so on.

We have a requirement for a cleaner for up to 10 hours per week at a site in Maidstone and a similar duration at our site in Tunbridge Wells.

Rate of pay will be £10.00 per hour, insurance and all cleaning materials are provided. We operate a pension scheme that you may elect to join. The job is permanent and 51 weeks of the year.

If you want to work with children as well, this position could be shared with a childcare post (see other listed vacancies)

Harlequin is a safer recruitment practitioner; this means we take all necessary precautions to ensure unsuitable adults are not employed in a position where they have access to children.

Please complete the application form by hand as thoroughly and accurately as you can. All previous employment history should be included, ideally with further information to link that experience to the role you are applying for. Then return it to the address on the form, if posted it will require a large stamp. You can also scan and email back to enquiries@hosc.co.uk if you like.

Harlequin Cleaner job description

Parent information

Fees

Please refer to the fees document for full details for each setting (prices vary depending on school and session times).

Breakfast club from £4.00 - £6.00

After school from £15.00 - £21.50

Holiday club from £25.00 for a half day

Holiday club from £40.00 for a full day

A full fees list is available on request.  Please use the Contact us to request a copy.

 

You probably qualify for Tax-Free Childcare and can save 20% on our fees.

Tax-Free Childcare helps with the cost of childcare, almost all parents who work and pay tax qualify and it will save at least 20% of the childcare cost.

Harlequin is an "approved childcare" provider under the scheme.

You can use the scheme whether you are applying for funded hours for your two-year old to attend one of our pre-schools, universal funding for three and four year olds, or if you use wrap around care for your primary school aged child.

Search "Help paying for childcare" on gov.uk.  Help paying for childcare - GOV.UK (www.gov.uk)

You’ll be able to open an online account, which you can pay into to cover the cost of childcare with Harlequin. This will be done through the government website, GOV.UK.

For every 80p you pay in, the government will top up an extra 20p.  Harlequin receive the same fee whether you use this scheme or not.

To qualify, parents will have to be in work, and each earning at least £115 a week and not more than £100,000 each per year.

The scheme is designed to be flexible for parents if, for example, they want to get back to work after the birth of a child or work part-time.  

Any eligible working family can use the Tax-Free Childcare scheme. It is also available for self employed parents.

Parents and others can pay money into their childcare account as and when they like.  This gives you the flexibility to pay in more in some months, and less at other times. This means you can build up a balance in your account to use at times when you need more childcare than usual, for example, over the summer holidays.

It’s also not just the parents who can pay into the account - if grandparents, other family members or employers want to pay in, then they can.

Paying with vouchers

You save money too

Harlequin accept a number of voucher companies to deal with.  We are also prepared to consider new ones if it benefits our customers.

We can not accept paper vouchers, but all companies now offer electronic alternatives.

Please bear in mind these voucher providers can take 10 days from your instruction to cleared funds to us the first time, after which is is usually quicker.  Late voucher payments cannot be our fault, so late fees will be incurred if cleared funds are not received before stated deadlines.

What are Childcare Vouchers?

An employee benefit available to all eligible working parents
Once an employer is registered with a voucher provider, eligible working parents can exchange up to £243 per month (£55 per week) of their gross salary for Childcare Vouchers. The exchanged part of the salary is exempt from tax and National Insurance contributions. This allows parents to make savings of up to £1,196* per parent, per year on their childcare costs.

Childcare Vouchers can be used to pay for all types of childcare
Save money on all types of registered childcare (like Harlequin) for children up to 16** years old, including day nurseries, nannies, au pairs, crèches, childminders, out of school clubs, holiday schemes, activity clubs and qualifying childcare offered by schools.

A scheme offering a potential saving of £2,392* per year
Both working parents can claim Childcare Vouchers whether they work for the same or different employers. Provided the employer offers a Childcare Vouchers scheme, you could save up to £2,392* per family, per year.

A tax initiative
New voucher schemes cannot be opened now and have been replaced by tax free childcare allowances (see Tax free childcare tab).

These are the voucher providers we currently accept

The number or code after the company names are how the they identify harlequin.

Edenred - P20122077
Their website: www.childcarevouchers.co.uk
email: via the provider website
telephone: 0845 33 0 44 33

Allsave - Harlequin reference "Harlequin OSC Ltd (Maidstone)"
Their website www.allsaveuk.com
email: info@allsaveuk.com
telephone: 01256 339100

Busy Bees - Harlequin Out Of School Club Limited or Ofsted number EY333465

Care-4 - 81746894
Their website www.care-4.co.uk
email: info@care-4.co.uk
telephone: 0870 870 4114

ComputerShare - 7900669
Their website: www.computersharevoucherservices.com
email: from their website
telephone: 0845 002 1122

Early Years Vouchers - Harlequin
Their website: www.childcare-vouchers.net
email: enquiries@childcare-vouchers.net
telephone : 0845 0945 804

FareCare - Harlequin
Their website: www.faircare.co.uk
email: info@faircare.co.uk
telephone: 0800 652 4745

Fideliti - HAR054C
Their website: www.fideliti.co.uk
email: enquiries@fideliti.co.uk
telephone: 0800 288 8727

Fideliti - HAR054C
Their website: www.fideliti.co.uk
email: enquiries@fideliti.co.uk
telephone: 0800 288 8727

Gemelli Employee Benefits - HA3807
email. Deana@Gemellieb.co.uk
telephone: 01280 851113

Gentix - "Harlequin Out of School Clubs Ltd"
Their website: www.gentix.com
email: info@gentix.com
telephone: 0845 458 1621

KiddiVoucher - Harlequin Out of School Clubs Ltd"
Their Website: www.kiddivouchers.com
telephone: 0800 612 7075

Kidsunlimited - 00314650
Their website: www.kidsunlimited.co.uk
email: enquiries@kidsunlimied.co.uk
telephone: 0845 365 2900

Co-operative Flexible - 85010860
Their website: https://www.flexiblebenefits.coop/
email: info@flexiblebenefits.coop
telephone: 0800 458 7929

Perk Up - N1083
Please note - we are registered with Perk Up at our Coxheath address, please search for post code ME17 4PS or Ofsted registration EY333465, irrespective of which setting you attend.

RG Childcare - 07260102067
RG Childcare know we have three Ofsted registered settings, but they have the Tunbridge Wells one as the primary setting. This is still the correct code to use for Coxheath.

SodexHo Pass - 154125
Their website www.sodexhopass.co.uk
email: customercare.motivation.uk@sodexo.com
telephone: 0800 328 7411 or 01276 687000
Please note, Sodexho use post code referrences for settings, and Harlequin is recorded at ME159XG with them.
Also known as Saycare

TEDs - ME15 9XG
Their website: www.tedsgroup.co.uk
telephone: 01565 650 396
TEDs only make payments once per month on or after the 1st, so it maybe necessary to pay an extra month in advance.

YouAtWork - 5668
Their website: www.youatwork.co.uk
email: member.services@youatwork.co.uk
telephone: 020 7699 5400

Please use the links to register your child. 

We do not charge a fee to register.

Please help us to support you and your child by being as accurate as possible when filling the form.  If there is further information you would like to offer, or you have questions, please use the contact us page or email enquiries@hosc.co.uk directly.

Bookings for breakfast, after school, holiday clubs and pre-school become a formal agreement once accepted by us.  A retainer is needed to secure a place or full payment of fees for holiday clubs.  Once we have received booking and payment we will guarantee the service as booked.

Please refer to the terms and conditions tab for further information.   

To view the reports click on the links below

Coxheath 

In August 2019 and February 2013 we were inspected and awarded "outstanding" in every category.
Click the link to read the report: registration number EY333465

Tunbridge Wells

In March 2020 we were inspected, and judged and awarded 'outstanding' in every category.

Click the link to read the report: registration number EY486142

Forest Pre-School

The Tunbridge Wells Forest Pre-School was registered in July 2016 as a new setting. In November 2018, we were inspected as a new setting, and judged 'Good' in every category. It is worth noting that it is impossible to achieve 'outstanding' on a first inspection.

Click the link to read the report : Ofsted Registration EY501163

Ofsted website

Harlequin terms for pre-school and wrap around care are linked to the KCC term calendar.  

We provide holiday club in through all KCC school holidays and offer them when our schools have inset days too (subject to demand).

KCC 2021-2022 calendar

KCC 2022-2023 calendar

Expert help on keeping children happy and safe online

Parent Info is a collaboration between CEOP and Parent Zone which looks to support schools in providing high quality information to parents and carers about their children's wellbeing and resilience.

In line with CEOP’s Thinkuknow programme, some of the content covers common internet safety issues, but all of the content starts from the assumption that young people make little distinction between their online and offline lives and the issues for parents are often the same. The aim of Parents Info is to help parents help their children be discriminating, web-literate and resilient and is suitable for parents/carers with children of different and ages and abilities.

Making a complaint

Our club is committed to providing a safe, stimulating, consistent and accessible service to children and their parents/carers. We always aim to provide high quality services for everyone, but accept that sometimes things do not always go to plan. In such circumstances, we want to know so that we can put them right and learn from our mistakes.

The procedure to make a complaint is detailed in the document below.

Briefly,

  1. Speak to the a member of staff who will take necessary action to record and deal with the complaint or concern.
  2. If you are not satisfied, please formally write to the setting manager who will investigate, record, take necessary action and formally report back.
  3. If necessary, the registered person (Alison Payne) will intervene at this stage.

Complaining to Ofsted

Any parent/carer can, at any time, submit a complaint to Ofsted about any aspect of registered childcare provision. Ofsted will consider and investigate all complaints received.

Links to Ofsted reports and web site are on the Ofsted Reports tab.

This exert is from "Fees" and is effective from June 2021.

These terms apply to pre-school, breakfast, after school and holiday clubs offered by Harlequin for all age groups. 

 

1.     General

  • Our preferred payment type is bank transfer to Harlequin Out of School Clubs Ltd. Sort code 090150, account number 05659671. Please use the child’s name as reference.
  • Cleared funds for payments must be received no later than the 1st of each calendar month, by cash or standing order, BACS transfer or childcare vouchers. See 5.
  • Invoices are emailed to the email account Harlequin hold for each parent, it is the parents’ responsibility to ensure the email address we hold for you is one you access regularly, including during holidays and that we are informed of change of email address. Invoices are sent on around the 15th of each month. See 6.
  • Please ensure you get a receipt every time you make a payment by cash.
  • Four week’s written notice (email) of any adhoc changes or cancellations is required. See 2 and 3
  • Booked sessions shall be charged as if taken even if not attended, irrespective of the reason for non-attendance. See 2
  • Cheques are not accepted.
  • Holiday club fees are due when submitting a Holiday Club booking form. See 5.
  • Trip fees are in addition to normal session fees. See 5.
  • Half day bookings are not available on days when a day trip is arranged. See 5.
  • Non-payment of the fees will lead to the child's access to the club being refused. See 14.
  • Adhoc sessions may be booked. See 3 and 4.
  • Fees may be paid in regular, fixed monthly instalments by standing order or childcare vouchers. See 17.
  • A late payment charge is levied if fees are not settled in full by the due date. See 14.
  • A late notification charge is levied if a session is cancelled but we are not informed. See 16.
  • An additional fee is charged to collect a child from a school organised club or event after the normal end of school time. See 11.
  • An additional charge is made when a child is collected after their booked end time. See 13.
  • Retainers will be forfeit if sessions are cancelled before a child starts or in their first three months attendance. See 9.
  • Pre-booked means arranged as part of a regular schedule or arranged before noon on the day of attendance. For example 6.30pm finishes. See 12.
  • Breakfast club fees for Hunton and East Farleigh schools are based on a minimum attendance each day.  If attendance is below the minimum the fee applied will be greater to cover the cost to provide the service.  Please enquire at the time of booking the relevant fee at that time.

2.     Notice of termination

A minimum of 4 weeks written notice is required when you wish to terminate your child’s place at Harlequin. For funded places, if notice is given and it is less than 4 weeks, parents/carers are responsible for paying Harlequin the equivalent amount that Harlequin would have received from the funding route until the end of the 4 week notice period, as well as any additional sessions not covered by funding, eg breakfast or lunch club etc. During the notice period, the child can attend the sessions but all sessions must be paid for before they are attended.

Harlequin reserves the right to terminate a child’s place with immediate effect if a serious breach of these terms and conditions occurs, or if termination of a place is considered by Harlequin to be in the best interests of the club and/or the continuing welfare of the other children at the club. Examples of this are a parent using foul language or being abusive to staff.  Serious breaches of the agreement would include a parent frequently arriving late at the club without prior notification, or regularly failing to pay fees.

3.     Changes and swaps

All sessions shall be charged as if taken unless four weeks written notice is provided.   Swaps of booked sessions within a four week period are not permitted. Adhoc changes beyond four weeks will be made with no fee for the cancelled session up to a maximum of 2 sessions per school term (approximately each 6 weeks) per child.

Where 2 or more requests to change bookings are received in any school term, a review of the schedule may be made and where necessary may result in the change being deemed permanent.  In this event parents will have the choice whether to pay for sessions (even if not used) in order to hold the space for the future terms, or for the regular schedule to be changed and adjustment made to the held retainer.  Subsequent changes to schedule will be subject to payment of any retainer and availability for the session(s). 

This policy is to enable Harlequin to permanently resell the given up schedule to a child on the waiting list.

4.     Adhoc Sessions

Adhoc sessions are any session outside a regular weekly schedule.

Parents are welcome to request additional and adhoc sessions.  These are granted provided there is sufficient space in the club and staff to make the pick-up from school, and payment is made with the request, in advance of the session date.  If an adhoc request is made that cannot be fulfilled due to space, then no fee will be charged.

For children who only attend adhoc sessions, requests for adhoc dates should be made at least 2 weeks in advance of the month they refer to.  This enables us to include them in the monthly invoice.

The minimum retainer of £75 per child is payable for users of adhoc sessions.

5.     Holiday clubs

Holiday club bookings must be made on the forms provided. Trip costs indicated on the form do not include the standard day fee.  On trip days, a full day must be booked.

Normal days are 8am to 6pm unless indicated on the booking form otherwise.  Late finishes at 6.30pm must be pre-booked on the form to be charged at the indicated rate, otherwise collection after 6pm will be subject to the late collection charge (see 13).

7.30am starts are available at an extra charge but must be pre-booked on the booking form to enable adequate staffing.

Holiday club sessions are confirmed once full payment has cleared and the related form received, at which point all fees are non-refundable. A completed form represents your commitment to pay for the sessions booked on the form.  Payment must be made at the same time the form is submitted.

If a session is full and cannot be offered by Harlequin, a full refund of session and trip fee will be issued.

6.     Invoices and payment

Invoices for term time clubs are issued on about the 15th of the preceding month.  These are generated based on each child’s regular schedule and taking into account any requested changes and adhoc requests.

Invoices will detail all sessions booked, and the fee for that booking.  It is parent’s responsibility to ensure the right sessions are displayed on the invoice, as these are the dates we will collect the child from school.

Invoices are emailed to the primary email account for each parent/guardian.

The Harlequin office should be informed if invoices are not received by the 20th of each month.

Cleared funds for payments must be received no later than the 1st of each calendar month (see late payment surcharge below), by cash or standing order, BACS transfer or childcare vouchers.  Automated bank and voucher transfer can take up to 5 days to be received; it is the customer’s responsibility to ensure sufficient time is allowed for payments to clear. 

Holiday club invoices are not mailed out, as holiday club bookings must be paid with booking.  Holiday club invoices can be provided on request to enquries@hosc.co.uk.

Invoices for additional fees (see below) are normally issued by email weekly, and are due immediately.

7.     Disputed invoices

If the amount or stated sessions on an invoice are not what you expect, please pay what you think is due, or the amount of the invoice if it is less, then contact the Harlequin office at enquiries@hosc.co.uk to resolve the discrepancy.  Not paying for sessions booked because the invoice is incorrect will incur a late payment surcharge (see below).

Harlequin staff in the clubs will not have access to the computer to query fees and invoices during club hours.

8.     Retainer

A retainer payment of four weeks’ normal scheduled fees (after school and breakfast club or pre-school) is due when registering.  This amount will vary as necessary when the number of booked sessions is changed.  When notice is given to the club of a child leaving, a full refund of the retainer held will be issued after all remaining fees have been deducted.  This is usually done by bank transfer or cheque within 6 weeks of the last session. See 9 Forfeit of retainer below

When registering a child to start sessions immediately, the retainer and fees for the current month need to be paid on booking.

Retainers must be paid in cash or by bank transfer.  Childcare vouchers cannot be accepted for retainer payments for tax reasons.

Retainers are set as a minimum of £75 per child attending.

No interest is earned or paid on retainers.

See also 9 Forfeit of retainer and 10 Wait list and waiting list payment below.

9.     Forfeit of retainer

Retainers are in place to demonstrate a commitment from parents to take up a session offered by Harlequin, in return we commit to ensure the requested session is available for their child.  Places may be denied if there are not spaces and are only confirmed with the acceptance of the retainer.

Cancellations and changes in regular booked attendance (schedule) before the child’s first session at the club and within the first three months of first scheduled attendance shall forfeit the retainer for those sessions.  Minimum forfeit in these circumstances is £75, or the retainer equivalent to four weeks fees for the sessions cancelled, whichever is the greater amount.

See also 10 Wait list and waiting list payment below.

10.  Wait list and waiting list payment

Harlequin hold a waiting list for any regular sessions that are full.  These are managed primarily on a first come first served basis. Please refer to Harlequin Waiting list policy for full details.

In order to be added to the waiting list, a payment equal to four weeks fee for that session is required.  Once the space is allocated this payment is added to the customers’ retainer.

If a space does not become available or you choose to come off the waiting list, the payment made to enter the waiting list is refunded or credited to your account.

11.  Clubs after school

Many schools run sports and activity clubs for pupils after school.  We understand how these can be beneficial to children and support parents by providing a collection service from these clubs. 

The fees for these extra collections reflect the travel cost involved and the need for additional staff to be able to be abstracted from the club in order collect the children. 

Therefore, for staffing and logistical reasons we cannot guarantee this service is always available.

Charges shown in the table above are based on the school attended and are only charged when used (unless a cancellation is not notified and member of Harlequin staff goes to the school or club unnecessarily, in which case an uninformed absence fee is also charged).

12.  Pre-booked late finishes (6.30pm)

A finish time of 6.30pm can be booked on all after school and holiday club sessions (except some forest days).  This end time must be indicated on the form at the time of booking, using the forms provided.

Adhoc late finishes can be booked in advance before noon on the day of attendance by email or telephone.  In this case the extra fee shown in the table above will apply. 

Notification after noon, or not at all, will count as a late collection and be subject to the late collection fee described below.

13.  Late collection fee

£20 per family (siblings) for each 15 minutes or part after the pre-booked finish time is charged.  Parents and children must leave the building before their booked finish time to avoid a late fee.  Please plan any time necessary to talk to staff before this time.

This fee is charged whatever the reason for the delay in collection.  Harlequin staff will remain with all uncollected children, and will determine when escalation is necessary in line with Harlequin policies.

If a third party collects a child late the late collection fee is charged to the parent.

14.  Late payment of accounts

Any late full payment of invoices will be subject to a late payment surcharge of £15 on the date the invoice is due for payment, i.e. the first of the month it refers to. Harlequin reserves the right to apply a surcharge of 4% above the Bank of England base rate for late payment from the payment due date. Any late payment fee surcharge will be added to the outstanding invoice and re-issued weekly.  £15 late fee will be added each week that the fee remains unpaid.

We may pass unpaid fees to a debt collection service after a total of 30 days from the initial invoice date, and the cost for this service will be added to the amount outstanding.  In addition, in the event of fees being unpaid for more than 30 days, Harlequin reserves the right to refuse care for the child or children without further notice.

Even when the first day of the month falls during a school holiday (such as January and September) the latest date for payment of the fee shall be the first day of the month.

Where voucher and electronic payments are used, it remains the parent responsibility to ensure payment is made early enough to arrive before it is late.

15.  Special care supplement

Children with special needs can be accommodated at the club by prior arrangement.  Where their care requires additional or specialist staff the charge for the session shall be the normal session fee, plus a special care supplement.  Special care supplements are determined individually based on the needs of the child and the potential impact on other users of the club.  Typically special care supplements are between £5.00 and £15.00 per hour (for the full duration of the booked sessions) in addition to the usual session fee.

16.  Late notification of cancellation (uninformed absence)

All non-attendance at after school club must be informed to the club by 2pm on the day of collection.  This is to ensure staff and other children do not need to track down the whereabouts of a child who is ill, collected by a parent, visiting a friend or relative for the afternoon.  Failure to inform staff creates anxiety in children, creates work in tracking down a child as they still must be accounted for, and wastes time.  When we are not informed by phone (please don’t rely on voicemail) or email before 2pm on the day, a late cancellation fee of £10 shall be added, in addition to the normal session fee, irrespective of the reason for absence.

To avoid this fee, please call 01622 749773 or 07734 507086 (Maidstone clubs) 01892 518065 or 07760 788820 (Tunbridge Wells) and speak to a member of staff before 2pm.

If your child is unwell and sent home from school on a day when we would normally collect them, it is important that we are informed immediately, by the parent or carer.  The schools should not be asked to pass on messages.

All absence from pre-school must be reported to the setting at the start of the first missed session.  Where government funded education sessions are being missed, a reason for the absence must be provided as Harlequin has an obligation to the local authority to report on all absences.

17.  Paying monthly

Fees may be paid in regular fixed monthly amounts.  The formula for the amount is the average weekly fee x 3.5.  This assumes payments are spread over 11 months from August (for September fee) to June (for July fee).  Harlequin will request top up payments or offer a refund if the account is getting in arrears or is in excess credit. 

This formula only provides payment for breakfast and after school club.  To spread the cost of holiday clubs through the year, estimate the number of days and fee required and add 1/12th to the monthly amount.

Monthly invoices are produced to show credits and debits carried forward from the previous month.  Only sessions booked are charged.

18.  Bank Charges

Any bank charges due to re-presented cheques or returned payments will be charged at the cost to Harlequin or £20, whichever is greater.

19.  Summer holiday club instalments

By prior agreement with the managing director, and where the total holiday club fee is in excess of £450, Harlequin may be prepared to accept payments for holiday club by instalments.  Harlequin will indicate the schedule for each payment as all fees must still be paid in advance of sessions attended.  Any discounts are applied to the last instalment (see promotional discounts below).

20.  Promotional discounts

From time to time, Harlequin may offer promotional discounts based on early commitment, or when more than a certain level of commitment is made, for example.  Any discount is normally deducted once the booking is confirmed.  Any overpayment will be refunded by cash, bank transfer or a credit on the family account within 6 weeks of the final discounted session. Holiday club discounts are applied in the final week in holiday club, full fees up to this time must be paid.

Children who attend our clubs may be eligible for a discount when hiring our venues for a party.

21.  Preparation of financial statements

Harlequin receives a number of requests for accounts and official statements (for example for HMRC and employers) that take a long time to prepare and in some cases require retrieval of archived hard copy documentation.

Requests for detailed accounts to be prepared for historic review of sessions and payment made / due will be charged at the rate of £50 - £100.  An estimate of the charge necessary will be provided before the account is prepared, and will require authorisation of the fee by the parent/guardian.

Harlequin will not charge for statements of accounts where the request is received directly from HMRC.

A charge of £15 will be made for each report to third parties of fees paid by parents receiving childcare funding from external sources.  This includes Student Finance England and Tax credits.  Request for this information must include the forms pre-completed by the parents and allow a minimum of 10 working days to be processed.  Short notice and emergency requests, i.e. less than 10 working days, will be charged at the rate of £50 each request.

22.  Harlequin adherence to fees policy

Harlequin staff will adhere to the terms of this policy to ensure fairness, equality and predictability of the service and charges provided. 

Harlequin may review these fees at any time.  New fees will issued to parents a minimum of 4 weeks prior to their coming into effect.

When your child starts at Harlequin, you are agreeing to abide by all the clubs policies and fees.  If you would like further clarification, please email enquiries@hosc.co.uk.

23.  Effective date of fees

This document replaces all previous fees document and is applicable to all sessions and bookings from June 7th 2021.

These documents are required for good management of a setting, and reviewed by Ofsted.  Our policies have been upheld by KCC as best practive.  We encourage our parents to read them and ask questions and provide feedback as required.

These policies are Copyrighted to Harlequin Out of School Clubs and freely available for the benefit of our parents.  Whilst it is very flattering that our competitors choose to download and use our policies as their own, this is not permissible.

Use of Harlequin polices by anyone other than existing or potential parents is not permissible.  All policies are available to view in the setting, please contact the office by clicking here or call 01622 749773.

 

Our policies include:
Harlequin terms and conditions
Harlequin safeguarding children
Harlequin aims
Complaints about Harlequin
Harlequin behaviour management
Harlequin confidentiality
Harlequin diet
Harlequin equality and diversity
Harlequin health illness and emergency
Harlequin late collection of a child
Harlequin missing children
Harlequin special needs
Covid-19 policy
and many more.

We have complied a list of video games that are poplar with children.  Not all games are suitable for all ages.  We hope this guide will help to guide parents to ensure their child is not exposed to inappropriate content.

View our 2022 video game guide here

Our preferred method of payment is by BACS direct to our bank account.

Account name : Harlequin Out of School Clubs Ltd
Sort code : 090150
Account number : 05659671
Please use your child's name as a reference and this simplifies matching your payment to your invoice.

Payments are processed at least twice a week, when an email receipt will be sent to your registered email address.